Privacy Policy

Effective Date: October 1, 2026

This Privacy Policy explains how Go Laundry ("App"), operated by Chilumula Srinivas ("we", "us", or "our"), collects, uses, stores, and protects information when you use the App.

App Name: Go Laundry
Developer: Chilumula Srinivas
Developer Email: chilumulasrinivas6378@gmail.com
Support Phone: +91 9603959640

1. Information We Collect

We may collect information necessary to operate the Go Laundry Driver app, manage laundry pickup and delivery services, provide account functionality, and improve the App.

a. Personal Information

• Name

• Email address

• Phone number

• Delivery or pickup address, where required to complete an order

• Account and driver-related information necessary to provide the service

b. Usage and Device Information

• App usage information

• Device information

• Log information

• Crash reports and diagnostic information

c. Location Information

If location permission is enabled, the App may collect location information to support delivery-related functionality, including pickup and delivery operations, navigation, and order tracking.

Location access is used only when required for features that depend on location.

d. Payment Information

Where payment functionality is provided, payments may be processed through third-party payment service providers. Payment information may be handled directly by the applicable payment provider in accordance with its privacy policy and security practices.

2. How We Use Your Information

We may use the information we collect to:

• Provide and operate the Go Laundry Driver app

• Manage laundry pickup and delivery orders

• Assign and manage delivery tasks

• Provide pickup and delivery information

• Provide navigation and location-based delivery functionality

• Update order and delivery status

• Communicate with users regarding orders, services, and important updates

• Process payments where applicable

• Provide customer and driver support

• Improve the App and its functionality

• Detect and prevent fraud, abuse, and security issues

• Maintain the security and reliability of the App

• Comply with applicable legal requirements

3. Data Sharing and Third Parties

We do not sell your personal information.

We may share information when necessary to provide the App and its services, including with:

• Customers and laundry service operators: Information necessary to coordinate pickup, delivery, and orders.

• Delivery personnel: Information necessary to complete assigned pickup and delivery tasks.

• Payment service providers: Payment-related information required to process transactions, where applicable.

• Analytics and diagnostic providers: Information used to understand App performance, diagnose crashes, and improve reliability, where such services are used.

• Hosting and technology service providers: Service providers that help us host, operate, maintain, and secure the App.

• Government or legal authorities: Information may be disclosed where required by applicable law, regulation, legal process, or valid governmental request.

4. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Data transmitted between the App and our servers may be protected using encrypted connections such as HTTPS/TLS.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, maintain security, and comply with applicable legal obligations.

When information is no longer required, we may delete or anonymize it in accordance with applicable requirements.

6. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Access or update your personal information

• Request deletion of your account and associated personal information

• Request information about how your personal information is used

• Withdraw permissions granted to the App through your device settings, where applicable

• Opt out of promotional communications, where applicable

To request account or data deletion, please contact us using the contact information provided below.

7. Account and Data Deletion

Users may request deletion of their account and associated personal information by contacting Chilumula Srinivas using the email address or phone number provided in the Contact Us section.

Certain information may be retained where necessary to comply with legal obligations, resolve disputes, prevent fraud or abuse, or maintain required business records.

8. Children's Privacy

The Go Laundry Driver app is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

9. Third-Party Services

The App may use third-party services to provide hosting, payment processing, analytics, crash reporting, mapping, navigation, notifications, or other technical functionality.

These third-party providers may process information as necessary to provide their services and may have their own privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

We encourage users to periodically review this Privacy Policy for changes.

11. Contact Us

If you have any questions, concerns, privacy requests, or requests regarding your personal information, please contact us: